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Missing Data

System

This discussion was created from comments split from: I am missing most of the transactions from a recently closed account (NOT a quicken 'file').

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deane.elek

I closed a credit card account, and now the only transactions that appear in Quicken are from 2013. Everything from the last eight years is missing. I need to do my taxes for last year, and all of my charity donations and tax payments were in that account. I need answers and help ASAP

deane.elek

I'm in a bit of a rush and wondering how long it might take to get help? Is it possible to actually speak to a live person?

Quicken Anja

Hello @deane.elek,

Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this.

Do you have a recent backup you can restore? To start with, I suggest restoring a backup file to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down until you see Quicken for Windows and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

Also, being that this is an online forum, answers received will not always be immediate. If you prefer to have immediate assistance, it may be best for you to contact Quicken Support directly.

I hope this helps!