Fidelity & Oklahoma Fidelity Bank transaction download broke

I am no longer able to download transactions from Fidelity Bank (not to be confused with Fidelity Investments). This started mid to late November. The error displayed is OL-293-A. I am able to login to my online bank account at the bank's website but I cannot download the transactions into Quicken. Any suggestions?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @GSGaw,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow the error-specific guidance found in this support article regarding error OL-293.

    I hope this helps!
    -Quicken Anja
  • GSGaw
    GSGaw Member
    Looked at the support article and it did not help. The bank is claiming this a Quicken problem not theirs. When are you going to fix this problem?
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for your response.

    If the instructions provided in the article fail to resolve this issue, then it will require an escalation to be filed on the financial institution's end as explained at the bottom of the article;
    "If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary."

    Thank you!
    -Quicken Anja
This discussion has been closed.