SWBC Mortgage - Error 155 FI is blocking our access

My SWBC Mortgage download used to work, but it's been about a year since it stopped. In fact, there's a closed discussion on this topic that started just about a year ago. Is there any progress on getting this fixed?

Comments

  • Quicken Jared
    Quicken Jared Moderator mod
    edited January 6
    animally said:
    My SWBC Mortgage download used to work, but it's been about a year since it stopped. In fact, there's a closed discussion on this topic that started just about a year ago. Is there any progress on getting this fixed?
    Hello @animally,

    I am sorry that you are experiencing these difficulties with the SWBC Mortgage account, and thank you for reaching out to us about this matter. What seems to have happened, specifically, that caused your account to stop downloading? Were you experiencing any other error messages?

    Thanks,

    Quicken Jared
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    @Quicken Jared The error message is in the title of the thread.
    Quicken Mac Subscription • Quicken user since 1993
  • animally
    animally Member
    I honestly don't know why it stopped downloading. I've been in technology/software development for over 33 years, so I'm very accustomed to troubleshooting software and am quite technical. Here are the error details being reported with some data removed that could be sensitive:

    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't setup (aggregator error)

    BID: 65856

    FI name: SWBC Mortgage

    response:
    {
    "code" : 200,
    "resource" : {
    "status" : "ACCEPTED_POLLING_REQUIRED",
    "pollingReference" : "\/institution-logins\/XXXX\/poll",
    "id" : "XXXX",
    "clientId" : "XXXX"
    }
    }

    poll response:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "cpAggStatusCode" : "FDP-155",
    "aggStatus" : "FI_BLOCKING",
    "isProcessing" : false,
    "cpAggStatusDetail" : "Error 155 FI is blocking our access"
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "XXXX",
    "isProcessing" : false
    }