How do I fix the error CC-508 with my Citi account?

Question

I am new to Quicken and have seen several other posts regarding this issue, but their resolutions do not seem to address my problem. When I am trying to connect to my Citi account, I receive the CC-508 error. I have logged into my Citi account and done the data management access approval. I have tried connecting Quicken to the account during the 10 minute period and it still will not connect. There is nothing else on the Citi website that I can find to allow Quicken Access

Quicken Anja · Answer

Thanks for the update! Glad to hear you found a solution that worked for you. :)

talbottfam21 · Answer

@Quicken Anja This article was helpful but turned out to not be the issue. I was trying to link a credit card account. I was selecting Citibank and needed to be selecting Citi Cards.

Quicken Anja · Answer

Hello @talbottfam21,

Thank you for reaching out to the Community about your issue, though I apologize that you are experiencing this.

If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-508.

I hope this helps!