Updates invariably generate an error message

hatethispgm

I am running Quicken Home for Windows 10, ver 36.38. When agree to installation of an update, I invariably get an error: "The process cannot access the file 'C:\ProgramData\Quicken\Inet\Common\patch\quickenPatch\w3619\base\RPMMigration\MigrationTool.exe' because it is being used by another process.

Although this is a new PC, I had the same problem with my old one (although sometimes different files were specified).

Sherlock

The error may be caused by anti virus or anti malware programs interfering with the update.  I suggest you disable such programs while you perform the update.

hatethispgm

It seems to be a bad idea to disable anti-virus/malware when installing a program that has access to all my financial data. I should not have to do this--Quicken is the only software company (of the many I use) that is unable to write updates with working installers. For the record, I just tried again and got a different file listed as the culprit: '...[as above... quickenPatch\w3619\base\ScreenShare\Quicken.Screeenshare.exe'

Sherlock

hatethispgm said:

It seems to be a bad idea to disable anti-virus/malware when installing a program that has access to all my financial data. I should not have to do this--Quicken is the only software company (of the many I use) that is unable to write updates with working installers. For the record, I just tried again and got a different file listed as the culprit: '...[as above... quickenPatch\w3619\base\ScreenShare\Quicken.Screeenshare.exe'

If you're able to update Quicken when you disable your anti-virus/malware software, you'll have confirmed the source of the issue you are having and you may report the issue to the anti-virus/malware company.  Hopefully, they'll address their issue soon but, in the meantime, you'll have a work around.

OsbornTV

I've gotten a similar error message trying to update to v37.67 and I had my AV protection off. "An error occurred - the update failed to install. Access to the path 'C:\ProgramData\Quicken\Inet\Common\patch\quickenPatch\w3624\base\ScreenShare\cef.pak.tmp' is denied."

Sherlock

OsbornTV said:

I've gotten a similar error message trying to update to v37.67 and I had my AV protection off. "An error occurred - the update failed to install. Access to the path 'C:\ProgramData\Quicken\Inet\Common\patch\quickenPatch\w3624\base\ScreenShare\cef.pak.tmp' is denied."

If you haven't already, I suggest you perform a clean uninstall, install and update.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken