My ability to use Checkpay disappeared from my US Bank checking account.

It no longer shows enabled, when I try to reenable it errors out and says I can't change routing and account information because payments are processing. I confirmed no payments are in process. How can I fix?

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @tom15,

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    It would be best for you to contact Quicken Support directly instead as the issue you described will likely require Tier 2 assistance in order to have this successfully resolved. 

    I apologize for any inconvenience! Thank you.
    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @tom15,

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    It would be best for you to contact Quicken Support directly instead as the issue you described will likely require Tier 2 assistance in order to have this successfully resolved. 

    I apologize for any inconvenience! Thank you.
    -Quicken Anja
This discussion has been closed.