Quicken updated itself on my expired subscription and now I can't use Quicken

I went to open Quicken on the PC on my laptop today and Quicken downloaded and installed an update. I was able to open Quicken and use it until I closed it. When I opened it again, I now get a message my subscription expired before this patch was created. It goes on to state I need to re-download quicken, reinstall it, then apply a patch from before my subscription expired. I get directed to

https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has

to download the patch and

http://quicken.com/download which redirects to: https://www.quicken.com/activate

When I download Quicken for Windows, then reinstall I basically am stuck in a an infinite loop because it seems the version of Quicken that gets downloaded is the latest and can not use the patch. And there seems to be no way to download a version I can use.

How can this be resolved? (aside from buying a new subscription)

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @LIDude

    Do you know what version you were using previously?  You should be able to locate and install a mondo patch for whatever that version was, which would put you back to where you were before this unexpected update today.  Try locating it at this LINK

    Frankx

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  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited January 9
    To revert to an earlier release, I suggest you perform a clean uninstall, install while disconnected from the internet, update by applying the appropriate Mondo Patch, and restoring a data file saved prior to updating from the earlier patch release.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken. To update Quicken, I recommend you download and apply the appropriate Mondo Patch: https://www.quicken.com/support/patching-updates-windows or http://www.quicknperlwiz.com/quickenpatches.html

    To prevent Quicken from applying an update without your approval, I suggest you set Windows UAC settings appropriately (choose default or always notify).
  • LIDude
    LIDude Member
    The version I would have been using was Release R31.20 (2/24/2021), as listed on https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has.

    Uninstalling does not seem to be the problem. I still don't understand how to reinstall using all these files I can download from the official Quicken site.

    NOTE - I appreciate the link to a non-Quicken site that hosts older versions of Quicken, however, I am always wary of using installation files compiled on non-official sites.

    I did find I had a old version of the Quicken installer on my system used the first time I installed Quicken, so I uninstalled and reinstalled using that. I seems to worked. I then applied the patch file mentioned above (Release R31.20 (2/24/2021)) and that seems to have resolved the issue.

    Quicken has created a horrible user experience. It should never have updated to a version I was not licensed to use and it should be way more simple to reinstall the version I had.

    Thanks for the replies.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    edited January 9
    Here is the official site of reinstalling Quicken Subscription, after the subscription has lapsed.
    https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has

    If you are lucky, reverse patching will work.  It has been shown that if you have to go too far back it will fail.  The best would have been to save the install for Quicken at a point before your subscription lapses so that you would be "forward patching" that is what the patches were really designed to do.

    EDIT as you will see this page is way out of date where the last patch they posted is for September 2021.  I think that talks volumes about what they think about supporting people that have lapsed subscriptions.  It is at best an "afterthought", they certainly haven't "planned for it", like making sure that the program doesn't update and then block the use because it has just updated!
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