CC-502 Error with Venmo

RodKu Member
On trying to update Venmo with One Step Update it is constantly not recognizing Quicken servers/VMs as a approved device so asks where to send an authentication code. If you enter your phone number you never get the text, and One Step Update times out with error CC-502.

Anyone been able to figure out how to work around this?


  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @RodKu

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you more information is needed. For instance, how long have you experienced this issue? Also, could you please submit a bug report? 

    To do this select Help >Report a problem. 

    When you have a moment please submit a bug report and let us know!

    -Quicken Paloma
  • roger4man
    roger4man Member ✭✭
    Same problem here. CC-502 Started to appear January 6.
  • Nupepsi91
    Nupepsi91 Member
    Same problem. Any resolution?
  • jkl
    jkl Member ✭✭
    Same problem. Any resolution?
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello All,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for any and all updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.

    -Quicken Anja
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  • jdanderson54
    jdanderson54 Member ✭✭✭
    Same problem here
  • craigcalhoun
    I've been having the same issue for the past couple months.
  • quickmaxx
    quickmaxx Member
    has anybody solved it?
  • PanamaPat
    PanamaPat Member ✭✭
    Still not resolved!!!
This discussion has been closed.