issue with commerce bank transaction download

bill21

commerce bank checking account download shows correct current balance, but no transactions in the register for the past few days (which is incorrect). I've tried reset and deactivate/reactivate, with same results. any suggestions for other things to try? (the account seems to update correctly on other aggregation sites, like fidelity full view)

Quicken Anja

Hello @bill21,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a response yet.

Aside from being unable to update, do you also happen to be receiving any specific error code(s) and/or message(s) that you could provide us with here, please? Also, which connection method are you using to connect (Express Web Connect or Direct Connect)? 

Check back and let us know! Thank you.