Issue downloading transactions from PNC

mohrdj11

Hi, when I download my transactions from PNC is shows all transactions in the download center, but when I accept them they do not all get added to my register. The online balance and ending balance do not match. This has been happening for about 2 weeks. I have repaired my file, and disconnected and reconnected and it is still happening. I am using quicken for windows and express web connect. It is a PCN virtual wallet account. Any suggestions? Thanks!

Quicken Jade

Hello @mohrdj11, I do apologize that you're experiencing this issue. Please visit this FAQ and follow the steps. Let me know if this helps!
https://www.quicken.com/support/quicken-says-there-are-transactions-accept-i-do-not-see-any#:~:text=Choose the Tools menu > Online,Register and accept the transactions.
- Quicken Jade

mohrdj11

Thanks Jade, I have tried all of these and they did not help. My situation is a different, as I see my transactions to accept in online center but when I accept them only some shown in online center do not go into my register. It is always just a few of them, some go in, some do not.

mohrdj11

This is still happening, any ideas? Thanks!

Quicken Anja

Hello @mohrdj11,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a follow-up response.

At this point, I recommend that you reach out to Quicken Support directly instead, for more extensive troubleshooting and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.