Unable to Logon to Freedom Mortgage Account

Quicken has reported the Freedom Mortgage issue as "RESOLVED 01/18/22 LoanCare Servicing Center Returns CC-501/101 Error" - however, I'm still not able to logon to my Freedom Mortgage account via Quicken today. I don't receive the error code that I received before; but instead, I receive a message to check the username/password. My username and password are valid. I can logon to my Freedom Mortgage account successfully on Freedom's web site.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @markairey,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    This is a known issue that we have opened an escalation ticket with our service provider for. The alert you referenced in your post is a different issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.
    -Quicken Anja
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Just my 2cents' worth ... I would not bother attempting to activate any loan or mortgage account for downloading.  (Not discussing LOC or HELOC accounts here which should be treated like credit card accounts)

    At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

    As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category seems to vary with the Loan Type you selected when creating the loan account in Quicken.

    Effective with Quicken Windows 2018+
    you can deactivate an online-connected loan account and regain full control over your transaction register.  However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

    If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments.


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