My Capital One credit card account will no longer download data into Quicken

pdiotte
pdiotte Quicken Windows Subscription Member
edited January 2022 in Download, Add/Update Accounts (Windows)
After years of successfully downloading the data, the last time I was successful was 12/15/2021. All my other accounts (credit cards, banks, financial institutions) still are downloading flawlessly. Capital One won't. I've unlinked from within Cap One account and tried to reestablish with Quicken. It gets stuck in a loop. I need the data! I called Capital One and they are saying it's an issue with Quicken. That Cap One has upgraded it's security protocols and Quicken hasn't updated it's software to work with it. Please help.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @pdiotte,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.

    -Quicken Anja
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