One step update Does not update Wells Fargo transactions

Mark Lang
Mark Lang Member ✭✭
One step update updates Credit card accounts but does not update welss fargo savings or credit card accounts

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Mark Lang,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Aside from being unable to update, do you also happen to be receiving any specific error code(s) and/or message(s) that you could provide us with here, please? Also, which connection method are you using to connect (Express Web Connect or Direct Connect)? 

    Check back and let us know! Thank you.
    -Quicken Anja
  • Mark Lang
    Mark Lang Member ✭✭
    I get no error codes - the account does not download any transactions - I have reset the account, checked password etc. I have to enter transactions manually - not acceptable
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for the additional information.

    This is a known issue that we have opened an escalation ticket with our service provider for. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.
    -Quicken Anja
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