"Sync Error" when trying to connect with Ally Bank

Maryann H.
Maryann H. Member ✭✭
Since Jan 18, my Quicken for Mac has not been able to connect with my Ally accounts. I get a "Server communication error"; specifically a "Sync Error"/Warning" "AGGREGATOR_IN_ERROR (CP_SERVER_ERROR:FDP-8400)"

Is this a common problem with Ally, or am I the only one? Anyone have any fixes?

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @Maryann H.,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We have opened an escalation ticket with our service provider for this issue, though the error may be different, it is related. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.
    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @Maryann H.,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We have opened an escalation ticket with our service provider for this issue, though the error may be different, it is related. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.
    -Quicken Anja
  • Maryann H.
    Maryann H. Member ✭✭
    edited January 22
    Since Jan 18, my Quicken for Mac has not been able to connect with my Ally accounts.

    The error messages seems to change daily — currently Quicken shows "Download Error (-32)/CP Account Not Found." Yesterday it was Sync Error/Aggregator in Error. Before that, it was something else.

    The link to the article shows 502/102 errors, though I haven't had those errors. The article was written for Quicken for Windows users, though I use a Mac. The article suggested refreshing/updating the accounts, and I have done that. So the article didn't help.

    What I really want to know is merely this: Is there anything I can/should do to regain connectivity? Do I bother calling Quicken Support?

    Or, regardless of the type of error, this is an Ally/Quicken issue, should I just sit back and be patient however long it takes.

    Any Ally Bank users out there?

    [Edited for Readability]
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