AMEX transactions across multiple cards are mixed

mhepstein
mhepstein Quicken Windows Subscription Member
edited February 2022 in Registers & Transactions (Windows)
I have three AMEX accounts. When I downloaded the transactions today my Platinum card transactions appeared twice, in the platinum card and my Bonvoy card. The same with the Bonvoy transactions. How do I undo this? Do I delete the dupes of the other account? Will they come back the next time I pull down transactions?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 2022
    Hello @mhepstein,

    Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this and for not having received a response yet.

    Do you have a recent backup you can restore? To start with, I suggest restoring a backup file to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

    I hope this helps!

    -Quicken Anja
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