ONGOING - Still getting Error OL-393-A for Wells Fargo

swan87068
swan87068 Member ✭✭
I am still getting this error after well over a month & there is a post saying the problem was resolved Dec 2021. It's not resolved. Does anybody know when this might really be fixed? :(

Answers

  • Quicken Jade
    Quicken Jade Moderator mod
    Hello @swan87068, I'm sorry to hear that you're still experiencing this issue and I apologize for any inconvenience it may have caused. Can you please try resetting the account? Here are the steps on that;
    1. From the Tools menu, choose Account List.
    2. Click the Edit button next to the affected account.
    3. Select the Online Services tab 
    4. Click the Reset button.
    5. Sign back into your Wells Fargo account
    Let me know if this works!
    - Quicken Jade
  • swan87068
    swan87068 Member ✭✭
    This didn't work. I still get a message that 5 Wells Fargo accounts can't be updated. This is crazy!
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @swan87068

    Thank you for your response. We apologize you are still having this persisting issue. For more information retarding error OL-393 please refer to the Help Article below. 

    https://www.quicken.com/support/message-when-using-quicken-online-services-ol-393

    Let us know of any other questions or concerns. 

    -Quicken Paloma
  • swan87068
    swan87068 Member ✭✭
    I read the article & have tried the various suggestions. NOTHING is working to fix this.
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @swan87068

    Thank you for your response. For this particular instance, I would recommend that you request to speak with an online services specialist that handles transaction download issues at the financial institution. We are not able to escalate this error on our end since we do not have access to bank servers. Again, pardon the inconvenience. Please let us know of other questions/concerns. 

    -Quicken Paloma
  • swan87068
    swan87068 Member ✭✭
    I'm sorry I must not have explained the issue clearly. I keep getting the error message however the 5 accounts in question are actually downloading available transactions. I hope the error message attachment opens.
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    @swan87068,

    Thank you for the clarification.

    Please go to Tools>Account list>Show hidden. Check for any old/hidden accounts that may still be connected and causing you to see this error. If you do find some still connected please deactivate them.

    Thank you!




    Quicken Alyssa

  • swan87068
    swan87068 Member ✭✭
    The 5 accounts that are listed in the error message are all valid accounts. I have 1 "closed" account but that apparently isn't the problem as it doesn't show up in the error message. To say I'm perplexed would be an understatement.
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    @swan87068,

    Please go to Edit>Preferences>Mobile & Web>Reset your cloud data.

    Once you have done that, go to Edit>Preferences>Quicken ID & Cloud Accounts>Sign in as a different user. Follow the prompts to completely sign out and then close your Quicken software. Reopen Quicken and sign back in

    Now you can update your accounts. Please let us know if this issue is still present.

    Thank you!




    Quicken Alyssa

  • swan87068
    swan87068 Member ✭✭
    Does this mean I need to create another user/account to possibly solve this issue?
  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 2
    Hello @swan87068,
    swan87068 said:
    Does this mean I need to create another user/account to possibly solve this issue?
    Following the directions posted in Alyssa's last response, you will use your current existing Quicken ID (email) and password to sign out and sign back in.

    I hope this clarifies things! Thank you.
    -Quicken Anja
  • swan87068
    swan87068 Member ✭✭
    When I go to Edit>Preferences>Mobile & Web>Reset your cloud data there is no option to "Reset your cloud data". There is just a button to turn Sync on/off. It is off at this point as I don't use the mobile app.
  • swan87068
    swan87068 Member ✭✭
    OK, I found the "reset your cloud data", did that. Followed the sign out/sign in & tried to re-run One Step Update. Nothing changed. I'm getting the same error message.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thanks for the update, though I apologize that the error persists.

    Next, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "rediscover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
    2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
    3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
    4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
    5. When finished, close the Account List
    6. Navigate to File
    7. Validate and Repair File...
    8. Validate File
    9. Click OK
    10. Close the Data Log
    11. Close Quicken (leave it closed for at least 30 secs), then reopen Quicken
    12. Navigate to Tools > Add Account
    13. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
    14. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.
    Once that is done, see if the issue still continues to persist.

    I hope this helps!
    -Quicken Anja
  • swan87068
    swan87068 Member ✭✭
    Woohoo! This last procedure seems to have fixed the problem of getting the error message in spite of the accounts actually downloading. If it pops up again, I'll be sure to let you know.
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @swan87068

    Thank you for your response. We are glad to hear that your issue is now resolved. If you run into any other issues or have questions please let us know. 

    -Quicken Paloma
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