Duplicate Transactions In Quicken Web Access

Starting in October (but not before) I'm seeing many duplicate transactions in my Quicken Web access Bank Account transaction lists that don't show up anywhere on the Desktop Registers. These transactions are marked "not accepted". Since October, my Reconcile Beginning Balance and Ending Balances have been changing month to month (i.e., if I go back to a prior month, the prior month numbers have changed). I believe the changing Balances have something to do with these hidden transactions. Some, but not all, seem to add up to the difference. Can anyone tell me what changed in October? Why am I getting all these duplicate transactions on the Web but not the Desk Top? If they are not accepted, how are they impacting my reconcile balances?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @BobH15,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this and for not having received a response yet.

    If you haven't already, I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 



    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.
    1. Sign out of your Quicken on the Web app
    2. On your desktop program go to Edit
    3. Preferences...
    4. Mobile & Web
    5. Make sure sync shows it's ON and click on Reset your cloud data 
    6. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
    7. Wait for the sync reset to finish
    8. Navigate to the Mobile & Web dropdown menu 
    9. Select Cloud Sync to resync your data and to make sure no errors occur
    10. Wait for it to finish syncing 
    11. Sign back in on your Quicken on the Web app
    Once that is done, see if the issue still persists.

    Let us know how it goes!
    -Quicken Anja
This discussion has been closed.