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Capital One account "0.00" balance

jherrera18

I received a message that this problem was corrected. I updated Quicken as instructed and the problem persists. When doing Direct Connect with Capital One, the card balance continues to come back as "0.00"

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Quicken Anja

Hello @jherrera18,

Thank you for taking the time to visit the Community and letting us know that you are still experiencing this issue after it was marked as resolved, though we apologize for the trouble.

However, since you, unfortunately, are still experiencing this, we ask that you please contact Quicken Support directly for further assistance so our support agents can further investigate and possibly file an escalation if they see fit.

We apologize for any inconvenience! Thank you.