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(Non)Support from Quicken

ekimj
ekimj Member ✭
edited February 2022 in Errors and Troubleshooting (Windows)
I was on the phone with support for 1.5 hours to correct CC-501 error after this last update. Could not fix and told me to call back Monday. [Removed - Disruptive]

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @ekimj,

    Thank you for taking the time to visit the Community and expressing your concerns here, though I apologize for any frustration you may have experienced.

    I took the liberty of reviewing your interaction with support as well as the ticket notes.

    What I've found is that your CC-501 issue has been escalated with our escalation team which we do not have an ETA on resolution. You were advised to call back on Monday for a follow-up on that escalation. When you call on Monday to follow up, please be sure to reference your ticket number. Your ticket number is T-9185532.

    Thank you!
    -Quicken Anja
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