Unable to Change "Don't add to Quicken"

System

This discussion was created from comments split from: how to change add account action from don't add to quicken.

Jerry Ptak

I have a similar problem. When i attempt to 'activate downloads' for a specific credit card account, I follow the process, provide my login and password, complete second step verification, a window pops up indication information is being transmitted, then a window appears saying it found the account, but the action on the right says "Don't add to Quicken". It gives me no option to make any changes. When I click 'next', the window closes. This account had been downloading fine until recently. I have already tried to reset the account. How do I fix this?

Quicken Anja

Hello @Jerry Ptak,

Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a response yet.

Could you please provide the name of the financial institution as well as which connection method you are using to connect (Express Web Connect or Direct Connect)?

Check back and let us know! Thank you.