Quicken Update fails

Quicken update fails with error code 1638. Have spent about 4 hours on the phone with support and now all program files are gone. Last time they threw their hands up and said it has to be a win 11 issue. Reinstalled win 11 and still no luck. Have been running Quicken on this machine for almost 2 years without issue.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @don_sass,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a response yet.

    If you haven't already, I suggest that you perform a clean uninstall/reinstall (this is different from simply uninstalling and reinstalling the program) which will clear out and replace the existing configuration files for Quicken (this does not affect any of your data and/or backup files).

    To do so, please refer to this support article and scroll down to the section titled If the steps above do not resolve the issue. Then, open and follow the instructions found in the blue dropdown sections titled First: Download and use QCleanUI and Second: Rename Quicken Shared Folders.

    I hope this helps!
    -Quicken Anja
  • don_sass
    don_sass Member
    Have already done this many times. Have reinstalled win 11 also.
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