why does ONESTEP update fail when account has 0 balance?

343230

i get a CC-601 update on one the other one updated after a retry

Quicken Paloma

Hello @343230, 

Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To obtain a better understanding of the issue could you please let us know what connection method you are using? Also, how long has this issue been occurring? 

To check the connection method being used select Tools >Account List >Edit account details >Online Services. 

Please elaborate further. Thank you! 

-Quicken Paloma

343230

both are express web accounts

Quicken Anja

Hello @343230,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a follow-up response yet.

If you haven't already, please take a moment to review this support article regarding error CC-601.

As stated in the article; you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation.

I apologize for any inconvenience! Thank you.