Data File password not working

I'm running version R38.29, Build 27.1.38.29 for Windows. When I open the application I'm prompted to "Enter Data File Password" and receive "Sorry, the password you entered does not match." The "Forgot Password?" link doesn't work. I tried restoring from backup but password is required and not working.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Rybyll,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If the data file password is not being accepted and standard troubleshooting has failed to resolve it (restoring backup, forgot password, etc), then you will need to contact Quicken Support directly for further assistance. Our support agents will need to proceed by collecting your data file to have our escalation team go in and remove the password from the data file (also known as Quicken Assisted Password Removal Service) and have it sent back to you once the data file password has been removed.

    To learn more about Quicken Assisted Password Removal Service, please refer to this support article regarding this topic.

    I hope this helps!
    -Quicken Anja
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