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R38.29 - Schwab, Optum Bank, and Citi Bank - Quicken freezes after downloading

russwy

When I try to update my Charles Schwab accounts, I connect with Charles Schwab with the sign in, but when Quicken disconnects, it freezes on a blank Activate One Step Update screen. I have to go to Task Manager to shut down the program. No information from Schwab is downloaded. Have reported to Quicken, but no solution yet.

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Tom Young

I'm not experiencing that problem so the problem might be local to your file. The first thing I'd try is a validation of the data file. See the "Copy and Validate Instructions" link available here: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

drhoades63

Same issue since the update to R38.29. Schwab, Optum Bank, and Citi Bank just hang there and stop responding, requiring a shutdown of the program. This is on Windows 11.

Ps56k2

russwy said: When I try to update my Charles Schwab accounts...

just to help clarify any probs -
please always include the version ..... Help --> About Quicken

and just in case - Win10 or Win 11

[EDIT] - also, updated the topic title to better reflect a potential overall new general problem

drhoades63

Mine miraculously started working today. It updated the Cloud then everything was fine.