Reauthorize Button Missing

JB_105
JB_105 Quicken Windows Subscription Member ✭✭
edited March 2022 in Errors and Troubleshooting (Windows)
As the title says, the button to click on to reauthorize Capital One is missing. I was able to successfully reauthorize back in November, although it didn't fix the problem with downloading but since then why I try to update Capital One, and get the notice to reauthorize, there's no button to click on. There's just three horizontal dots and nothing happens when I click on them. I did a reinstall of Quicken to see if that would help but no luck.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @JB_105,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    This is a known issue that we have opened an escalation ticket with our service provider for. While the investigation remains ongoing, please, refer to this open Community Alert for any and all updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.

    -Quicken Anja
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  • JB_105
    JB_105 Quicken Windows Subscription Member ✭✭
    edited February 2022
    I'm aware of the community alert and the ongoing issue about Capital One but I don't see anything in the alert about the missing button and the inability to even attempt to reauthorize. This is a different problem.
This discussion has been closed.

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