Why does download not complete?

asharka
asharka Member ✭✭
edited March 2022 in Download, Add/Update Accounts (Windows)
Attempting my regular daily download. Internet connection is good and all non-quicken applications interface well with the net. Quicken begins a download and stalls. Of six financial institutions, three are complete and three are still "processing data." For online services, one shows "processing data" and the other is "waiting." Computer has been restarted and Quicken has been restarted and the problem persists. Any ideas?
Extremely frustrated user of quicken

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @asharka,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for any and all updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @asharka,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for any and all updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Clay H
    Clay H Quicken Windows Subscription Member
    I am having the same problem
This discussion has been closed.

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