CC-501 Error with Connexus Credit Union

I have several accounts with Connexus Credit Union.  All are under my master log-in (associated with the checking account).  3 accounts work perfectly, the rest will not download and when I try to reset, I get CC-501 and the account is removed from password vault. This has been going on for weeks.  No change. Please help. Jim Smith
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Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @jsmith0714,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    This is a known issue that we have opened an escalation ticket with our service provider for. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @jsmith0714,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    This is a known issue that we have opened an escalation ticket with our service provider for. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja
  • jsmith0714
    jsmith0714 Member
    Thanks. I'll assume this will be addressed in a future update. Not life threatening - I can work around for now. Jim
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