Capital One will NOT Authorize - Error CC-501

jpdyer51
jpdyer51 Quicken Windows Subscription Member ✭✭
edited April 2022 in Errors and Troubleshooting (Windows)
I have NOT been able to Authorize my Capital One Checking Account for several days as of 2/15/2022. Also the online balance is not updating properly. This account changed its routing number last July. Is it possible that Quicken has not updated their routing number and now the old routing number no longer works?
The error message is: We apologize for the inconvenience, but we are unable to connect to the Quicken servers at this time. Error CC-501

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 2022
    Hello @jpdyer51,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Please be advised that this is a known issue that we have opened an escalation ticket with our service provider for. While the investigation remains ongoing, please, refer to this open Community Alert for any and all available updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.

    -Quicken Anja
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  • jpdyer51
    jpdyer51 Quicken Windows Subscription Member ✭✭
    This is still a problem as of 2/21/2022. Is there an estimated date that this will be resolved?
  • jpdyer51
    jpdyer51 Quicken Windows Subscription Member ✭✭
    The Capital One Reauthorize loop problem was resolved for me on 3/11/2022. 😀
This discussion has been closed.

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