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Capital One will NOT Authorize - Error CC-501

jpdyer51

I have NOT been able to Authorize my Capital One Checking Account for several days as of 2/15/2022. Also the online balance is not updating properly. This account changed its routing number last July. Is it possible that Quicken has not updated their routing number and now the old routing number no longer works?
The error message is: We apologize for the inconvenience, but we are unable to connect to the Quicken servers at this time. Error CC-501

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Quicken Anja

Hello @jpdyer51,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

Please be advised that this is a known issue that we have opened an escalation ticket with our service provider for. While the investigation remains ongoing, please, refer to this open Community Alert for any and all available updates.

I apologize for any inconvenience this may cause in the meantime! Thank you.

jpdyer51

This is still a problem as of 2/21/2022. Is there an estimated date that this will be resolved?

jpdyer51

The Capital One Reauthorize loop problem was resolved for me on 3/11/2022. 😀