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QWin doesn't perform reconciliation to online balance

JstLukng

I can't figure this minor irritant out. All my downloadable bank accounts are set to 'Reconcile to online balance'. For some, when reviewing downloaded transactions, I can accept all and QWin adds all to the register (as Cleared) and then automatically runs the reconciliation process. For others, accepting all transactions puts them in the register as Cleared but I have to then manually perform a recon, even if the bank and QWin balances match. Any thoughts? Thanks.

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Comments

UKR

There are two places where "reconcile to online balance" is controlled:

In Edit Account Details / Online Services tab there's a checkbox "reconcile to online balance"
When starting a manual Reconcile process, there's a dialog box:
Is this dialog set to "Online Balance" and one or both of the checkboxes underneath are checked?

JstLukng

When I click to manually open the recon (gear icon/reconcile), I don't have that screen - I see my 'normal' recon screen (attached).

recon 2022-02-15A.pdf

Chris_QPW

JstLukng said:

When I click to manually open the recon (gear icon/reconcile), I don't have that screen - I see my 'normal' recon screen (attached).

You haven't done the first step that @UKR suggested, you still have online reconciling on.
Deselect the check box I have indicated, and then select OK:

Image: https://us.v-cdn.net/6031128/uploads/editor/v6/xvomj5opobk1.png

Also please use an image next time. They are easier to view on here than a PDF.

JstLukng

Ahh, didn't understand I was to uncheck the box in online services. Did so, got the manual recon screen and checked always use online balance. brought me back to the Reconcile screen. Will await tomorrow's new download to see if that fixed the issue. Appreciate the help.

JstLukng

No joy. the payment transaction came in today. Downloaded transaction matched what was on the register. I clicked Accept All. Transaction Cleared but it did not auto-reconcile.

Chris_QPW

JstLukng said:

No joy. the payment transaction came in today. Downloaded transaction matched what was on the register. I clicked Accept All. Transaction Cleared but it did not auto-reconcile.

Did you do Ctrl+R to turn automatic reconcile back on?

I see there is a gap in what has been suggested. The point I guess @UKR was getting at would be either to toggle it off and then on. And if that still didn't work, reconcile manually.

JstLukng

Did you do Ctrl+R to turn automatic reconcile back on? - Yes
It is just strange that some accounts auto-reconcile when new transactions are accepted and other accounts only Clear them without reconciling. It's a puzzlement.