Anyone know how to fix the OL-301-A Error?

I keep getting this error when I try to update my accounts.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 16
    Hello @MSaltrick,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    First, could you please provide the name of the financial institution you are experiencing this error with?

    To start with, if you haven't already, I suggest you try to refresh financial institution branding and profile by following the instructions provided below.
    1. In Quicken, select the Tools menu, then choose Online Center.
    2. Click the Financial Institution dropdown arrow and select the financial institution.
    3. Press CTRL+Shift while selecting Contact Info.
    4. Select one of the accounts associated with the bank from the dropdown list
    5. Select Financial Institution Branding and Profile from the list and click Refresh.
    6. Click OK and go online by clicking the Update/Send button.
    7. Attempt your online session again.

    I hope this helps!
    -Quicken Anja
  • MSaltrick
    MSaltrick Member
    Thanks for your reply!

    It's SouthState Bank.

    I saw the suggestion above in an older thread and tried it with no success.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for following up, though I apologize the previous steps have failed to resolve the issue.

    Next, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "rediscover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
    2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
    3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
    4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
    5. When finished, close the Account List
    6. Navigate to Tools > Add Account
    7. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
    8. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.
    Once that is done, see if the issue still continues to persist.
    -Quicken Anja
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