Biller Requires a Payment Date of Today or Earlier (Again)

Quick Pay Issue. This has been going on for months. I have reported it. There is no reason why a biller, especially Citi Bank, would not allow future payments. Quicken folks: if you're listening, please fix this bug. Also am getting "Biller added, but... blah blah" telling me the current bill isn't available, after I have printed the invoice. This time the biller is Citi, but it's happening with other billers as well.. "Review & Repair" does not solve these problems,


  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    If you haven't already, you may confirm whether an online biller supports scheduling payments by attempting to schedule a payment at the online biller's web site.
  • Terry
    Terry Member ✭✭✭
    I have this issue with citi this week. It's been fine for several year so why now?
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @Terry

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you more information is needed. Could you please provide more details or a screenshot of the issue? This allows us to take a further look and report it as needed. 

    For instructions or attaching a screenshot click here. Please note that you may need to drag the image file into the response box. 

    Thank you! 

    -Quicken Paloma
  • Terry
    Terry Member ✭✭✭
    It will look the same as the one above posted by paton. It's the same issue.
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Be sure to avoid late fees and penalty interest rates

    Are you about to be late with making your bill payment due to problems or unexpected delays in Quicken Bill Manager (Quick Pay or Check Pay) that can't be resolved in a timely fashion?

    While you're waiting for the problems to be resolved, to avoid missed payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next (and perhaps all future) payments from your checking account or a credit card. The biller will make an electronic debit on the due date and you don't have to worry about being late.

    In Quicken just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the debit transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.

  • paton
    paton Member ✭✭
    Screenshot, as requested
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Unless someone from Quicken manages to talk the Bill Pay service provider and/or Citi bank into changing that, you might be better off by logging on to the Citi website and setting up this and all future credit card payments as "Autopay", as described in my earlier response.
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