Problem Downloading Synchrony BP Credit Card [Edited]

mikedaniellebruning

I cannot activate downloads for my BP credit card. Synchrony Financial is who manages this credit card, and I've had problems off and on in the past. I am positive my username and password are correct. In fact, I changed my password just to rule out something with the password.

Quicken Anja

Hello @mikedaniellebruning,

Thank you for reaching out to the Community and telling us about your issue, though I apologize for the trouble you have experienced.

We will need some additional information in order to better assist you further.

Are you trying to connect an existing account that is already set up in Quicken, or trying to add a new account to Quicken? Which instance in our financial institution list are you using to connect; "BP Credit Card - Synchrony Bank" or "Synchrony Bank Credit Cards"? And have you received any specific error code(s) and/or message(s) while trying to connect that you could provide us with here, please?

Check back and let us know! Thank you.

mikedaniellebruning

Thanks for responding. I am using a present account that I've had for years. I started having problems about 3 weeks ago, so I tried resetting the account, that didn't work. So, I turned automatic downloads off, hoping to turn it back on to fix my problems. I have not been able to turn downloads back on since.

Quicken Anja

Thank you for the follow-up.

Are you using "BP Credit Card - Synchrony Bank" or "Synchrony Bank Credit Cards" in an attempt to connect? And have you received any specific error code(s) and/or message(s) while trying to connect?

mikedaniellebruning

I am using a BP credit card, and I am receiving a 503-cc error.

Quicken Anja

Thank you for confirming that information.

If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-503.

I hope this helps!

mikedaniellebruning

Thank you. It sort of helped. Got me thinking, so I added it as a new account and then linked it to my existing account.