OL-393-A Error With Community Credit Union of Florida

No success with sending bill payments nor One Step Update. In my Quicken, the Online Bill Payments service has been activated for bank bill pay thru Direct Connect. I also went thru the usual steps to fix this issue; i.e. re-confirming account details, etc., but no success in fixing the OL-393-A error. The credit union's tech shop says the problem is not on their end.
EDIT: I did go thru the account Deactivate/Activate steps and my account transactions were downloaded from the c.u.'s server. When I next try another OSU, I again get the OL-393-A error.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @REJones,

    Thank you for taking the time to visit the Community and report this issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this support article regarding error OL-393. However, if the instructions fail to resolve the error, then as stated at the bottom of the article under "if the issue persists":
    "You will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.

    This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with them may be necessary."

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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