Can I use OneDrive or Google Drive to backup Quicken online?

I have been using Dropbox for online backup of Quicken for several years. Suddenly, Dropbox has started to backup thousands of my photos. First, I Chatted with Dropbox Support, but still had the problem syncing with photos. Two weeks ago I started communicating with Dropbox Support via email, sending many emails and screenshots. Still have a problem, so went back to Chat. Chat said they would have an Advanced Team contact me send me an email to contact me. Three days later and I have still not heard from them.

Can I use OneDrive or Google Drive instead of Dropbox for online backup? Does either of those services have Support that I can talk to on the phone, or do they have a service where they can log on to my computer? I'm definitely not a computer geek, but Dropbox Support doesn't seem to be either!

Weegie216

Answers

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @Weegie216

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To clarify, you are able to back up your Quicken to any cloud-based storage of your choosing. It is not limited to Dropbox. We simple advise to only keep backup files in your cloud based storage and your main/active file(s) on your local hard drive. 

    Hope this provides clarification. Let us know if you have any additional questions or concerns. 

    -Quicken Paloma
  • Weegie216
    Weegie216 Member
    Do all 3 services have the same level of Support (non-support!), i.e. Community, Chat, Email? No phone?
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @Weegie216

    Thank you for your response. Although, I do apologize since I do not have an answer to these questions. I am unfamiliar with the support provided by these cloud-based services. However, if you do have any other questions in regards to how to backup/restore your file or with any other Quicken issue we would be glad to assist.  

    -Quicken Paloma
  • NotACPA
    NotACPA SuperUser ✭✭✭✭
    HOW and WHY should Quicken Support know anything about what support those completely separate products (not affiliated with Q) offer???
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Weegie216
    Weegie216 Member
    Since it is the Community site I was hoping someone in the Community would reply. I really appreciate your help
  • NotACPA
    NotACPA SuperUser ✭✭✭✭
    Why don't you just contact those respective products and ask them???
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
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