N/A showing for Payee/Memo/Description sporadically

System

This discussion was created from comments split from: Quicken Keeps re-naming account to N/A.

Helen1

Im having same problem with N/A showing for Payee/Memo/Description sporadically. Also has changed one of my accounts to N/A and won't let me change it to correct name. It tells me the file already exists, but it it not in hidden files and I can't find it.

Quicken Anja

Hello @Helen1,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest that you try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
   
3. Validate File
   
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
   
3. Super Validate File
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I hope this helps!

Helen1

Anja,
I called Q help this morning and they walked me through the same steps you have outlined above. It seems to be fixed. HOWEVER, my Quicken files were also being stored in One Drive so I could access them from my other computer when traveling. They said this may have been the problem. They said Quicken recommends you do not store Quicken files on One Drive, Drop box, etc. as I was doing. You should save it to your PC. If you want to share it, you have to download the file and send it to the other device.
Thanks again,
Helen

Quicken Anja

Thanks for the update! Glad to hear you were able to get your issue resolved with our support staff.