Transition from BB&T to Truist is a disaster and the help desk is little help
Three calls to Quicken and Three calls to Truist consuming 5 hours of time and yielding (not including wait time) very little. Varying answers and multiple efforts to initially download accounts pre-transition, then connect to Truist and then register accounts and then switch to Direct Connect from Express Web-Connect. Now have accounts connected but not registered with Truist. Differing opinions on whether Truist allows Direct Connect or not. One of the help desk reps and Truist literature says they do and Quicken says they have not allowed access to their Direct Connect Server. On 50 hold with Truist now. I am ready to put my money until my pillow.
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