Banking transactions suddenly switched between accounts

Question

Suddenly I have transactions (all from April 2021) that have moved from one account register to another. There are about 10 of them...and they have moved between 4 different accounts.
 I just manually re-entered them into the right accounts but now I can't delete them from the wrong ones....and worse, I have no idea how or why this happened! 
 Crazy!

Quicken Jared · Answer

Hello @Dmill,

I am sorry that you are experiencing this issue with transfers. Thank you for keeping in touch with us and providing us with details about the situation.

I just want to confirm, based on your response: your active data file is located on your local C drive, correct? If so, proceed with the instructions provided in this post.

Be sure to save backups often by going to File > Copy or Backup File in the upper menu at the top of the screen. This is key to preserving your data, and it is helpful in a number of other contexts.

After this has been done, attempt to validate your file by navigating to the following: File menu > File Operations > Validate and Repair. If you have copied your data file, it may be necessary to select Browse in order to select a copy.

I hope this is helpful.

Thank you,

Quicken Jared

Dmill · Answer

I have an annual subscription. 
 I use Quicken on my laptop (Windows) and receive periodic downloads/updates (and it also regularly syncs to something on the cloud…maybe to my other device but I’m not really 100% sure).
 My laptop is the only place I use it.

Hopefully that answers your question. 
 If not, please keep asking…I appreciate any help I can get to solve this (and prevent it from happening again). 
 Thanks

Quicken Paloma · Answer

Hello @Dmill,

Thank you for your response. Could you please let us know where your current file is located (external hard drive, local hard drive, cloud-based storage)?

-Quicken Paloma