Problems with one step update and on-line balance reconcile with one account.

Question

I have a problem with my Bank of America (BOA) checking account One Step Update and on-line balance reconcile.  When I do One Step Update, my BOA checking does not update.  I have to manually mark the cleared items.  Also, when I attempt to reconcile BOA checking, I do not have the option to use the on-line balance (the option check box does not appear).  Six other accounts at BOA and other banks update using One Step Update and reconcile using the on-line balance.  This has been happening for several months.  I have reloaded Quicken and checked the One Step Update input.  I have Quicken Deluxe version R38.30, build 27.1.38.30.  What's wrong?

Sherlock · Accepted Answer

If you haven't already, I suggest you confirm that the checking account is set up to import transactions: open the register, press Ctrl + Shift + E, and select the Online Services tab.