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"Improved Cloud Service" Freezes at 60%

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This discussion was created from comments split from: CC-501 and HealthEquity.

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sdai

when the "improved" crashy freezing cloud gets to 60%, it freezes.
Please add an option to cancel the update. It "Improved" the crashes and freezes.

Quicken Jared

sdai said:

when the "improved" crashy freezing cloud gets to 60%, it freezes.
Please add an option to cancel the update. It "Improved" the crashes and freezes.

Hello @sdai,

I am sorry to hear about this issue with cloud crashes and freezing. Thank you for bringing this matter before the Quicken Community for discussion.

When you mention canceling the update, are you referring to a Quicken software update? Do you know when your software was most recently updated?

If possible, try to restore from a backup just prior to the last software update. Be sure to save backups frequently by going to File > Copy or Backup File in the upper menu at the top of the screen. Doing this often can be helpful in situations like these, as well as a number of others. You can then restore a backup by going to the same menu and selecting File > Restore a Backup File. I am interested to hear if restoring from a backup saved before the last update resolves these problems.

I look forward to any update you may be able to provide.

Thank you,

Quicken Jared

sdai

no, i meant to have a way to cancel the upload to the cloud in case it freezes. Right now, only option is to end the task in task manager.

sdai

no buttons, esc key does not stop

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Quicken Anja

Hello @sdai,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

While there isn't a way to cancel this process, instead if you haven't already, I suggest you try signing out of your data file completely and then signing back in before your next Cloud Sync or One Step Update to refresh the registration token for your Online Connected Services and see if doing so will prevent the issue from reoccurring. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

I hope this helps!

sdai

result, it was solved, but:
- just signing off did not solve the issue, still froze
- decided to go through the preferences, turned off renaming (renaming was causing other issues in a different account)
- I had removed all accounts in mobile & Web (it was not working anyway) but found out that it was still active. Turned that off

I suspect turning the mobile & Web completely off was the solution and now it is finishing
hope this helps someone else

thanks all!

Quicken Anja

Thanks for the update! Glad to hear you found a solution that worked for you.