"Improved Cloud Service" Freezes at 60%

System
System Member admin
This discussion was created from comments split from: CC-501 and HealthEquity.

Comments

  • sdai
    sdai Member ✭✭
    when the "improved" crashy freezing cloud gets to 60%, it freezes.
    Please add an option to cancel the update. It "Improved" the crashes and freezes.
  • Quicken Jared
    Quicken Jared Moderator mod
    sdai said:
    when the "improved" crashy freezing cloud gets to 60%, it freezes.
    Please add an option to cancel the update. It "Improved" the crashes and freezes.
    Hello @sdai

    I am sorry to hear about this issue with cloud crashes and freezing. Thank you for bringing this matter before the Quicken Community for discussion.

    When you mention canceling the update, are you referring to a Quicken software update? Do you know when your software was most recently updated?

    If possible, try to restore from a backup just prior to the last software update. Be sure to save backups frequently by going to File > Copy or Backup File in the upper menu at the top of the screen. Doing this often can be helpful in situations like these, as well as a number of others. You can then restore a backup by going to the same menu and selecting File > Restore a Backup File. I am interested to hear if restoring from a backup saved before the last update resolves these problems.

    I look forward to any update you may be able to provide.


    Thank you,

    Quicken Jared 
  • sdai
    sdai Member ✭✭
    no, i meant to have a way to cancel the upload to the cloud in case it freezes. Right now, only option is to end the task in task manager.
  • sdai
    sdai Member ✭✭
    no buttons, esc key does not stop
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @sdai,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this. 

    While there isn't a way to cancel this process, instead if you haven't already, I suggest you try signing out of your data file completely and then signing back in before your next Cloud Sync or One Step Update to refresh the registration token for your Online Connected Services and see if doing so will prevent the issue from reoccurring. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    I hope this helps!
    -Quicken Anja
  • sdai
    sdai Member ✭✭
    result, it was solved, but:
    - just signing off did not solve the issue, still froze
    - decided to go through the preferences, turned off renaming (renaming was causing other issues in a different account)
    - I had removed all accounts in mobile & Web (it was not working anyway) but found out that it was still active. Turned that off

    I suspect turning the mobile & Web completely off was the solution and now it is finishing
    hope this helps someone else

    thanks all!
  • Quicken Anja
    Quicken Anja Moderator mod
    Thanks for the update! Glad to hear you found a solution that worked for you. :)
    -Quicken Anja
This discussion has been closed.