Update 6.6.0 and Schwab Connection - 3/1/22 - BROKEN AGAIN!!!

redhoward

This is getting ridiculous. EVERY TIME Quicken updates its software, it breaks the online connection to all my Schwab accounts. I then have to relink them one by one. AND THEN, I log in today and they are broken again. Of course, getting through to Quicken support is impossible.

Quicken...what's going on? Should we just not update if we're using Schwab???

qchief

I agree, ridiculous. I have to reestablish/renew my connection with Schwab each time I download transactions. [Removed - Off Topic]

Quicken Jasmine

Hello @redhoward and @qchief,

Thank you for contacting the Community, I am truly sorry that this issue keeps occurring for you and I understand how frustrating that can be. 

We have seen reports that turning off Cloud Sync seems to help with this issue, however, that is a hit and miss situation so I would not want to get your hopes up but it is something that you can try. You can turn off Cloud Sync by:

1. Navigate to the Quicken dropdown menu
2. Preferences...
3. Mobile, Web & Alerts
4. Use the toggle button on the left to turn Sync OFF
5. Click Disable Sync

If you haven't done so recently, we request that you please navigate to Help > Report a problem and submit your log files.

These problem submissions go directly to a database that is accessible by members of the Development and Product Teams, our Support Team, and Escalation Team.

While you will not receive a response by submitting a problem report, the reports received are reviewed daily. Once we receive multiple reports of the same issue, those reports will be investigated further. The more problem reports we receive regarding this issue, the better.

We apologize for any inconvenience in the meantime! Thank you.
Quicken Jasmine

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qchief

I did turn off cloud sync and the problem is gone. Thank you.

Quicken Jasmine

Hello @qchief,

Thank you for your response. I am so glad to hear that turning off cloud sync resolved the issue for you. 

Please do not hesitate to reach out with any further questions or concerns. 

Thank you. 

Quicken Jasmine

Hello @redhoward,

Thank you for your response, I apologize that those steps were not able to resolve your issue. 

When you receive the message telling you to reset your Cloud, have you tried that? 

If not, I would suggest resetting your Cloud. Here are some instructions:

1. Navigate to the Quicken dropdown menu 
2. Preferences... 
3. Mobile, Web & Alerts
4. Use the toggle button on the left to turn Sync OFF 
5. Click Disable Sync
6. Navigate to Connected Services
7. Click Reset (click Reset again on the pop-up box)
8. Once the Reset completes, navigate back to Mobile, Web & Alerts
9. Use the toggle button on the left to turn Sync ON
10. Click Enable Sync

Once that is done, go back to Mobile, Web & Alerts to select/deselect the accounts as desired and see if the issue still continues to persist.

Please let me know what occurs, I look forward to hearing your response. 
Quicken Jasmine

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Quicken Jasmine

Hello @redhoward,

Thank you for the response. 

Those instructions were for resetting the Cloud, did you follow the troubleshooting steps that I posted?

I look forward to hearing your response. 

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