Keep getting error message BID=14545 when adding a new Navy Fed account.

lhudgins

Hello,

This is the error I'm receiving whenever I try to add a Navy Federal account from Quicken on Mac. I can access the Navy Federal Credit Union website just fine, but Quicken gives me the error BID=14545 whenever I try to add an account.

Institution Login Sync Error
Warning
We had a problem syncing this institution login:
Navy Federal Credit Union

Please try again. If the error persists, contact Quicken Support.
I've been trying for the last 3 days with no luck. Please advise on best solution.

$app_build_number: 606.43140.100
$app_version_string: 6.6.0
$model: iMac16,2
$os_version: 12.2.1
$screen_height: 1152
$screen_width: 2048
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 0E5D2109-D29F-43CF-8392-4964D1C81AEF
cloudStatus: 32
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2017-10-11 02:10:23 +0000
dataset_id: 83652244662238208
dataset_platform: QMAC
date (GMT): 2022-03-04 23:39:47
date (PST): 2022-03-04 15:39:47
document_qcs_id: 3827568
documentDisplayName: Finances.quicken
documentUserId: 3827568
documentUserName:
early_access: 0
installation_id: FFA62598-461A-45CC-BF53-6B2DC0964B68
last30days_crash_count: 0
last48hours_crash_count: 0
localTimeZone: America/Los_Angeles (PST)
mp_device_model: iMac16,2
rawAggregatorPref: fdp
receiptUserId: 3827568
receiptUserName:
subscriber: Subscribed
syncNewAccounts: 0
system_appearance: light
systemTimeZone: America/Los_Angeles (PST)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY


errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 5 (Debug = 0, Critical = 6)

description:
Quicken cloud institution login services error.

suggestion:
Try again later.

system description:
institution logins upload: unknown error code = QCS-0409

Quicken Jared

lhudgins said:

Hello,

This is the error I'm receiving whenever I try to add a Navy Federal account from Quicken on Mac. I can access the Navy Federal Credit Union website just fine, but Quicken gives me the error BID=14545 whenever I try to add an account.

Institution Login Sync Error
Warning
We had a problem syncing this institution login:
Navy Federal Credit Union

Please try again. If the error persists, contact Quicken Support.
I've been trying for the last 3 days with no luck. Please advise on best solution.

$app_build_number: 606.43140.100
$app_version_string: 6.6.0
$model: iMac16,2
$os_version: 12.2.1
$screen_height: 1152
$screen_width: 2048
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 0E5D2109-D29F-43CF-8392-4964D1C81AEF
cloudStatus: 32
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2017-10-11 02:10:23 +0000
dataset_id: 83652244662238208
dataset_platform: QMAC
date (GMT): 2022-03-04 23:39:47
date (PST): 2022-03-04 15:39:47
document_qcs_id: 3827568
documentDisplayName: Finances.quicken
documentUserId: 3827568
documentUserName:
early_access: 0
installation_id: FFA62598-461A-45CC-BF53-6B2DC0964B68
last30days_crash_count: 0
last48hours_crash_count: 0
localTimeZone: America/Los_Angeles (PST)
mp_device_model: iMac16,2
rawAggregatorPref: fdp
receiptUserId: 3827568
receiptUserName:
subscriber: Subscribed
syncNewAccounts: 0
system_appearance: light
systemTimeZone: America/Los_Angeles (PST)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY


errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 5 (Debug = 0, Critical = 6)

description:
Quicken cloud institution login services error.

suggestion:
Try again later.

system description:
institution logins upload: unknown error code = QCS-0409

[Removed - Windows Instructions]

lhudgins

Thanks Quicken Jared. I have no VPNs or antiviral software running and my firewall is set to allow Quicken access. I have 3 other Navy Fed accounts that download fine. I only get the error when I try to add another new Navy Fed account. I was unable to figure out how to validate the data file on my iMac.

Quicken Jasmine

Hello @lhudgins,

Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this. 

Apologies for the confusion as Quicken Jared's response provided Windows instructions. Please disregard.

To start with, I suggest that you try to reset your Quicken Cloud. Doing so does not affect your data file nor other Cloud Accounts (if applicable). Please, follow the instructions below in order to do so.

FIRST, SAVE A BACKUP!

1. Navigate to the Quicken dropdown menu 
2. Preferences... 
3. Mobile, Web & Alerts
4. Use the toggle button on the left to turn Sync OFF 
5. Click Disable Sync
6. Navigate to Connected Services
7. Click Reset (click Reset again on the pop-up box)
8. Once the Reset completes, navigate back to Mobile, Web & Alerts
9. Use the toggle button on the left to turn Sync ON
10. Click Enable Sync

Once that is done, go back to Mobile, Web & Alerts to select/deselect the accounts as desired and see if the issue still continues to persist.

Please let me know how this goes, I look forward to hearing your response. 

lhudgins

Problem resolved! Thank you Thank you Jasmine. Followed your instructions and it resolved my problem.

Thank you so much!
@lhudgins

Quicken Jared

lhudgins said:

Problem resolved! Thank you Thank you Jasmine. Followed your instructions and it resolved my problem.

Thank you so much!
@lhudgins

@lhudgins,    

We are pleased to hear that the issue seems to have been resolved. Thank you for takin the time to check back in with us and provide us with this update regarding the change in circumstances.

Feel free to reach out again anytime with additional questions or concerns.

Thank you,

Quicken Jared