American Express Credit card not connecting
mlnass
Member ✭✭
At each login, I am asked to get a login code for my Amex card and when I enter it is says not valid and do not get an accurate reading from the Quicken 6.6 program.
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Hello @mlnass,
Thank you for contacting the Quicken Community. I am sorry that you are experiencing this error.
When did this error begin to occur? What do you mean by 'each login'? Is American Express constantly asking for you to redo the 2 Factor Authentification?
I look forward to hearing your response.
-Quicken Jasmine
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I've been having the same issue for about two months with my American Express card where I receive a request for 2 factor authentication each time I open quicken and update all accounts. Lately I have been having to do the 2 factor authentication two times in a row before quicken does the download from my Amex card.0
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Hello @Nn81,
Thank you for contacting the Community, I am sorry that you are experiencing this error with the 2- factor authentication procedure.
First, could you please provide which version of Quicken you currently have running?- Quicken > About Quicken
- Go to the Accounts menu and choose Hide and Show Accounts
- Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
- Open the account register and navigate to the Settings gear on the bottom-right corner
- Click on the Downloads tab
- Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
- Quit Quicken
- Open Finder and navigate to Applications > Utilities > Keychain Access app
- On the left panel in the Keychain Access app, set the Keychains to Login and the Category to Passwords
- Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
- Quit the Keychain Access app and reopen Quicken
- Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated
- At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
- Wait for the list to finish updating and " Updated: " displays the current date.
- Click the Show List button to continue
- Use the search field at the top of the list to find and select your financial institution and click Continue
- Follow the prompts to sign in using your login credentials associated with the financial institution
- If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
-Quicken Jasmine
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I’m using version 6.6.10
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