Duplicate multi-factor authentication?

machound
machound Quicken Mac Subscription Member
edited April 2022 in Errors and Troubleshooting (Mac)
Hello, I have many accounts with Wells Fargo that I update regularly with Quicken Connect. I also had refinanced last year with Wells Fargo Home Mortgage and added the new mortgage. At that time all my Wells Fargo Quicken Connect accounts changed to Wells Fargo Home Mortgage as the financial institution and required the Multi-Factor-Authentication. It was all working fine, but I thought I should correct the financial institution back to Wells Fargo Bank, so I did that for all the accounts. Unfortunately, I now have to go through two Multi-Factor-Authentications prior to downloading the accounts. One for Wells Fargo Home Mortgage (with no accounts) and again for Wells Fargo Bank (all the accounts). I can't find a way to correct this. Thanks.

Best Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Answer ✓
    Hello @machound,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version of Quicken you currently have running?
    • Quicken > About Quicken
    To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, set the Keychains to Login and the Category to Passwords
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
    11. Wait for the list to finish updating and " Updated: " displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Please let me know how this goes, I look forward to hearing your response!

    -Quicken Jasmine

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  • machound
    machound Quicken Mac Subscription Member
    Answer ✓
    Hi Jasmine, I am running version 6.6.1 of Quicken for Mac. Good news... I didn't have to go through all the disconnect/reconnect steps - your first step of Hide and Show Accounts allowed me to identify the one remaining account that was still on Wells Fargo Home Mortgage. Correcting that stopped the duplicate multi-factor authentication problem. It alls seems to be working fine now. Thank you!

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Answer ✓
    Hello @machound,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version of Quicken you currently have running?
    • Quicken > About Quicken
    To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, set the Keychains to Login and the Category to Passwords
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
    11. Wait for the list to finish updating and " Updated: " displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Please let me know how this goes, I look forward to hearing your response!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • machound
    machound Quicken Mac Subscription Member
    Answer ✓
    Hi Jasmine, I am running version 6.6.1 of Quicken for Mac. Good news... I didn't have to go through all the disconnect/reconnect steps - your first step of Hide and Show Accounts allowed me to identify the one remaining account that was still on Wells Fargo Home Mortgage. Correcting that stopped the duplicate multi-factor authentication problem. It alls seems to be working fine now. Thank you!
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @machound,

    Of course! I am happy to hear that everything is working now and that we were able to resolve the issue. 

    Please do not hesitate to reach out with any further questions or concerns.

    -Quicken Jasmine

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