Why doesn't the Billing & Income page open after clicking the tab.

Tagman

I have Quicken Premier on a Windows 10 laptop. Recently, the Billing & Income page began to not open. After clicking the tab, a blue circle appears and spins. The page never opens and I cannot open any other tabs. I must use task master to close the app. Also, I noticed that the Billing & Income tabs has a small blue solid circle on it. If I do not try to open the Bill & Income tab, all the other functions work correctly. Does anyone have a fix? Thanks

Quicken Anja

Hello @Tagman,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
   
3. Validate File
   
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
   
3. Super Validate File
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I hope this helps!