Password set "not authorized"

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evaanna
evaanna Member ✭
edited April 2022 in Errors and Troubleshooting (Windows)
Using Quicken subscription on Windows 10, after making a year-end copy of my data file, I want to set a password, but get message "You are not authorized to take this action. Please check your credentials or try a different action." This happens whether I am logged in as User or Administrator; All my earlier year files have passwords. What to do???

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  • evaanna
    evaanna Member ✭
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    Resolved by Quicken support. He had me log out and back into my Quicken Cloud account. To log out, go to Edit - Preferences - Quicken ID and Cloud Accounts. Log out, then log back in.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @evaanna,

    Thank you for contacting the Quicken Community.

    We are happy to hear that Quicken Support was able to help resolve the issue. 

    Please do not hesitate to reach out with any further questions or concerns!
    Thank you.

    -Quicken Jasmine

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