Star One CU disappearing?

pppzzzzz
pppzzzzz Quicken Windows Subscription Member
edited April 2022 in Download, Add/Update Accounts (Mac)
I have a Star One CU connection which worked fine until today. Now it's asking me to "set up" and Star One is missing from the account list. Why is it removed?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited March 2022
    Hello @pppzzzzz,

    Thank you for reaching out to the Community about your issue, though I apologize that you are experiencing this.

    Do you have a recent backup you can restore? To start with, I suggest restoring a backup file that was saved prior to when this issue started to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

    Let us know how it goes!

    -Quicken Anja
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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    In my Quicken Windows, I have an entry Star One Credit Union - New.
    Was there a recent change? If so, reconnecting to the new name should get you back up and running again.
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