Quicken Doubling Account Balance - Fidelity

Mark Stevens

Every few days when I sync Quicken my with Fidelity, my 401k balance increases by 100%. It is the cash balance. It goes from $0 to the value of the holdings. This 100% is a bug. What is making me sick of quicken...I can't get it fixed after reporting for months. I can't chat with anyone (the site link does nothing), when I tried to call, said I need a support plan. I supported it via the product. I just want it fixed. Been with this company since the early 90s. Pay a ton through this subscription, do their surveys. [Removed - Profanity]  How can I user not easily get a bug addressed???

Jim_Harman

It sounds like you are experiencing this known issue.
https://community.quicken.com/discussion/comment/20244401

Assuming you have a current subscription, you should not need a support plan. Make sure you call the number listed when you go to Help > Contact Quicken Support from inside Quicken. Pop-ups must be enabled in your browser for this to work.

Google search results for Quicken Support often lead to scam support sites.

Mark Stevens

Thanks Jim. Appreciate you pointing to it.