I have a problem downloading to update the activity in three of my account with a bank.

I believe that my connecting issue with the bank is the two step authentication code. So I spent time with a representative at the bank and we removed the requirement for the two step authorization, however Quicken does not acknowledge that, and i still can not update my accounts with a download.


  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @CapeCodger,

    Thank you for contacting the Community, I am sorry that you are experiencing this issue. 

    First, could you please provide which version of Quicken you currently have running?
    • Quicken > About Quicken
    To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, set the Keychains to Login and the Category to Passwords
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
    11. Wait for the list to finish updating and Updated: " displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Please let me know how this goes, I look forward to hearing your response. 

    -Quicken Jasmine

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  • CapeCodger
    CapeCodger Member
    I am using Quicken 6.6.2 on an IMAC OS 10.15.7 and I did go through the procedure to disconnect the three seperate accounts, as you recommended then deleted the accounts shown on the keychain access. However the problem is the with the two step security when logging in which I had in the past, but I do not have now because for some reason I can not get the authorization code by text. (I am able to receive it by email, but not text). So I elected to discontinue the two step log in procedure, but Quicken does not seem to acknowledge that and I have no way to getting back into setting up the new log in credentials.
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