Quicken Update fails

Quicken tells me there are updates available, downloads the updates and then tells me that the update failed. Details are: The process cannot access the file 'C:\ProgramData\Quicken\lnet\Common\patch\quickenPatch\w646\base\RPMMigration\MigrationTool.exe' because it is being used by another process.

Comments

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    I would suggest pausing your anti-virus while updating Quicken.
    Quicken Subscription HBRP - Windows 10
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    wsnell said:
    Quicken tells me there are updates available, downloads the updates and then tells me that the update failed. Details are: The process cannot access the file 'C:\ProgramData\Quicken\lnet\Common\patch\quickenPatch\w646\base\RPMMigration\MigrationTool.exe' because it is being used by another process.
    Hi @wsnell ,


    Possibility, might be that Quicken has already downloaded the patch to be installed. Click Help, then at the bottom, click Download Latest Version.

    Restart the computer before trying again.


    thecreator - User of Quicken Subscription R40.21  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32-Bit Build 19044.1706                   
                       Windows 10 Pro 64-Bit Build 19044-1706 Lost Windows 11.
                      also  Windows 10 Pro 64-Bit Build 19044.1645
    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    The Quicken upgrade may have failed because the anti virus software interfered with the process.  I suggest you perform a clean uninstall, install and update.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken 

    In the future, I suggest you disable the anti virus software before attempting to upgrade Quicken. 

    To prevent Quicken from applying an update without your approval, I suggest you set Windows UAC settings appropriately (choose default or always notify).

  • Lisa S
    Lisa S Member ✭✭
    Getting the same error: "The process cannot access the file 'C:\ProgramData\Quicken\Inet\Common\patch\quickenPatch\w2620\base\RPMMigration\MigrationTool.exe' because it is being used by another process." I tried deleting the existing files so it would reinstall them and still got the same error. Soooo many problems with Quicken! Because of the problems purchasing a license in the Quicken site, now I don't have a backup CD (phone support couldn't get me one of those!). It is all a pain in the rear.
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    @Lisa S  Please read, and reply to the matters posted in the replies above yours.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
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