Poor service from Quicken support

What am I doing wrong. I am a canadian subscriber. I log in. Go to Canada support and click on Chat with us. Wait time states 6 minute wait. on several occassions I have done this, waiting 36 minutes and get no response from Quicken. Is there a better way of contacting them. I don't want to try the telepone route as the cost would be hard to control based on a per minute charge, and no assurance the call will be picked within the 6 minute wait.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @dndroutley,

    Thank you for reaching out to the Community to express your concerns, though we apologize for any frustration experienced.

    I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

    Thank you!

    -Quicken Anja
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